Cannot record the screen in MacOS

SmartTutor 360 Product Support
1

I am using SmartTutor 360 on my MacBook Pro, but I cannot record the screen. Could you help me identify the possible issues and guide me on how to fix it?

SmartTutor 360 2.0.0
OS: macOS 14

2

To troubleshoot the issue of being unable to record the screen with SmartTutor 360 on a MacBook Pro, you can check the following causes and solutions:

  1. Grant Permissions to SmartTutor 360:
  • Go to System Preferences > Security & Privacy > Privacy tab.
  • Select Screen Recording from the list on the left.
  • Ensure that SmartTutor 360 is checked in the list of apps allowed to record the screen.
  • If SmartTutor 360 is not enabled, click the lock icon at the bottom left, enter your password, and then enable the permission for SmartTutor 360.
  1. Update SmartTutor 360 and macOS:
  • Make sure you are using the latest version of SmartTutor 360, as updates often include bug fixes.
  • Check and update macOS if there’s a newer version available, as your current version may not fully support the software.
  1. Restart MacBook Pro:
  • Sometimes, after granting screen recording permissions, you need to restart your device for the permission to take effect.
  1. Check Screen Recording Settings:
  • In SmartTutor 360, go to Record Screen and review the recording settings to ensure they are correctly configured.
  1. Reinstall SmartTutor 360:
  • If the issue persists, try uninstalling and reinstalling SmartTutor 360. Be sure to download the official version from the SmartTutor 360 website.

If you still experience issues, consider checking the SmartTutor 360 support page or contacting support team [email protected] for further assistance.